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Customer Value Management (CVM)Team Leader

Job Title: Customer Value Management (CVM)Team Leader
 

OPERATION: Zain Sudan

JOB GROUP: Commercial

LOCATION: Khartoum - Sudan

CONTRACT TYPE: Full Time

CLOSING DATE: 2019/2/26

 

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

What?
As a Customer Value Management (CVM) Team Leader, will be responsible for defining the customer value management year plan based on customer insights and business cases. This plan will contain a program of campaigns, initiatives and improvements needed to drive the commercial results.

Will create, manage, execute and monitor customer life cycle programs and activities for all segment / target groups in order to maximize the customer life time value (revenue / margin


How?
Your main key tasks / duties will be:

Lead and manage CVM and CVD in terms of strategy, plans, roadmaps and team.
Responsible for the CVM Strategy, development and execution of a Contextual Marketing Strategy and commercial drivers of incremental lifetime value to achieve agreed KPI targets.
Responsible for all the commercial levers required to drive incremental customer lifetime value.
Accountable for the development, implementation and success of the business plans to “keep” and “grow” existing customers.
Responsible for campaigns design and approval using the Campaign management System.
Responsible for the revenue KPI’s
Run the Campaign management system and ensure that it is fully utilized and that the CMS vendor is providing the required technical support to ensure full system utilization.
Ensure that CMS VENDOR is kept in loop of marketing updates of products, tariff changes, introduction/termination of services/bundles/products and technical changes/downtime for all segment
Track campaigns performance and evaluation, roadmap, and campaigns portfolio
Summarize BTL programme performance / share future plans with the all Segment Manager.
Exceed on defined targets for mass segment revenue, margin, and accountable components for customer delight score (outbound contacts, relevance of communication) via life cycle programs and activities.
 Manage CRM budget & capacity planning within teams
 Exceed on defined targets for campaign / program revenue, margin, and accountable components for customer delight score (outbound contacts, relevance of communication) via life cycle
Continuously monitor overall market for loyalty, satisfaction, threats, recommendations etc
Make sure that the regional distribution is considered in the CVM program.
Manage and apply the Customer Value Management programme to enhance brand/customer experience
Coordinates at all stages with the CVM unit from the concept phase
Manage and implement all strategic responsibility as highlighted in annual strategic plan.
Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.
Train/lead & coach CVM team on all above tasks.
What Do I Need?
You will be asked to have: 

·          MBA or M.SC degree is preferred.

·         B.Sc. degree is a must in  in Economics,Business or relevant field.

·         At least 4 to 5 years of relevant marketing or commercial product development and management

·         Relevant professional Marketing/Business qualification essential .

·         Should have previous strong track record of success in major new product launches.

·         Sound Knowledge of current best practice methodologies around product development, business analysis, market research methods and approaches.

·         Mobile Telecommunications and product knowledge.

Those Soft Skills?
You are also required to have the following soft skills:

·         Highly developed communication and reporting skills (verbal and written)

·         Planning analysis skills

·         Highly developed skills in use of relevant IT packages including Excel, Access, Word, PowerPoint etc.

·         Design skills in research and evaluation

·         Influencing Skills.

·         Team management experience is highly required.


To Apply please click on the link below:

https://careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=138720








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