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Revenue Assurance Specialist

Job Description
Revenue Assurance Specialist
OPERATION: Zain Sudan

JOB GROUP: Not Applicable

LOCATION: Khartoum - Sudan

CONTRACT TYPE: Full Time

CLOSING DATE: 2018/10/11

 
About Zain Sudan:
The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

What
As part of Zain SD team you will  be responsible for the effective, utilization of RAFM Tool, Manual Activities to detect, minimize and to prevent the operations to avoid revenue loss.

The position includes all facets of RAFM detection and prevention throughout the company, and continually innovates, evolves RAFM mitigation strategies across all channels/platforms, research, document and implement best practices in the industry with regard to fraud detection. 

RAFM analyst proactively monitor and review electronic accounts and transactions data to identify and detect instances of possible RAFM issues and investigate all fraudulent/illegal activities perpetrated by customers or employees.

RAFM analyst also identifies business areas requiring increased controls to protect Zain and its end users from future incidents of fraud. They keep detailed records of suspicious activity, analyse trends, communicate threats to management and provide recommendations for loss mitigation as needed

How
In this role your major tasks and responsibilities will be :

·         Develop policies and procedures; identify weakness of current control processes based on risk assessments and make recommendations for improvement and follow up till proper correction action is properly implemented. 

·         Monitors numerous real-time queues, analyse and identify high-risk/unauthorized transactions and fraudulent accounts within the business portfolio.

·         Utilize new technologies to detect and prevent fraud activities, and recover losses.

·         Maintain fraud analysis models to improve efficiency and effectiveness of Zain systems.

·         Works effectively with peers and leadership by communicating fraud cases/trends and sharing ideas and information in a constructive and positive manner.

·         Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses, and resolve customer issues within the scope of existing service level agreements.

·         Executes standard SQL database queries to retrieve data and produce reports.

·         Analyse acquired data and reports to identify new fraudulent activity, determine existing fraud trends and quantify losses.

·         Recommend anti-fraud processes for changing transaction patterns and trends.

·         Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.

·         Generate suspicious activity reports and risk management reports for Managers.

·         Organize training of other fraud-related professionals and administer training as needed

·         Collaborate with appropriate partners and authorities during fraud investigations. 

·         Ensure compliance with all applicable policies & regulatory requirements on Information Security.

·         Management of over, under & incorrect charging issues of Zain products & services across all systems.

·         Manage system implementations & improvements for Revenue Assurance & Implementation of new control points and metrics as the business changes.

·         Report daily, weekly and monthly reconciliation packs and KPI dashboards to reflect the overall RA performance.

·         Support Internal & External Audits from RA perspective.

·         E2E event (CDRs) tracking and analysis

·         Revenue risk monitoring and analysis and flag risks and issues

·         Unallocated event analysis and assistance with clearance

·         Assist in monthly account reconciliations and activities.

·         Oversee billings, credit adjustments, and refunds on monthly basis.

·         Work with cross-functional teams in resolving financial and revenue related issues.

·         Perform revenue analysis, calculations and reporting on monthly basis.

·         Develop new strategies to improve accuracy and timeliness of revenue management.

·         Determine and review revenue numbers with management on monthly basis.

·         Provide assistance to other Analysts and conduct job trainings when required.

·         Develop revenue recognition policies and revenue generation standards

·         Ensure compliance with all applicable policies & regulatory requirements on Information Security.

 


What do i need
You will be required to have:

·         Previous Experience Minimum 2 years in Revenue Assurance/Fraud Management.

·         Bachelor’s Degree Specialization IT or Telecom.

·         Others Knowledge of systems (GSM, CBIO, IN, Unix/Linux, RA & FM tool etc..)


 

Those soft skills
You are also required to have the following soft skills & Knowledge:

·         Core competencies, Customer focused, Innovative, Hardworking, Adaptable to change, Communication, Problem Solving, Team Work, Self-Motivated, Accountability and Commitment.

·         Financial Skills Financial Analysis.

·         Risk Assessment Risk / Assessment Techniques, Probability and Estimation and Mitigation Techniques.

·         Revenue Assurance Reconciliation and Fraud prevention/detection techniques Post-paid billing, leakage prevention methods.

·         Technical Skills Advance MS Office, SQL (MS SQL Server/Oracle), UNIX, Strong Analytical Skills, Data Collection/Analysis tools.

·         Project Mgt, Project Planning, Tracking, Resource Allocation, Budgeting, Reporting, Issues Resolution and Escalation.

·         Quality Assurance knowledge.

·         Process Mgt. Business Processes, Procedures, Process Analysis and Mapping.

·         Highly developed communication and reporting skills (Verbal and written) in both Arabic and English.

  To apply for this job please click on the link below:

https://careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=133998








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