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Training and Development Specialist

Job Title: Training and Development Specialist

Operation: Zain Sudan 
Job Group: HR and Administration 
Location: Khartoum - Sudan 
Contract Type: Full Time 
Closing Date: 2018/8/19

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

WHAT DO I NEED ?
You will be required to have:

Educated to Degree level
(2-3) years relevant professional experience
Knowledge of Training Strategy and how to implement and coordinate Training plans and Training Lifecycle
Relevant Professional HR/Business qualification is preferred
Previous experience of training delivery is Preferred.
Ability to communicate in Arabic and English is mandatory
HOW
If you hold this position your main tasks and duties will be :

Conducts an Organizational & individual’s needs analysis to ensure conformity with the training objectives and develops training plans as needed.
Executes and deliver the in-house soft skills and functional programs as per the planned schedule, curriculum, and target group.
To deliver technical/Product services and soft skills training for Zain staff.
Present themselves clearly & articulate when speaking; assuring that others comprehend the intended message.
Evaluate the effectiveness of training using standard evaluation model and analyse results base on the evaluation level.
Prepares training status reports, exhibits, memoranda and training procedures periodically.
Design the training materials (hand-outs, leaflets,) according to the need and requirements of the different training sections and coordinate the needs between departments and training vendors.
Ensure development of appropriate training materials in support of the institutional training effort in co-operation with training providers if and when appropriate.
Select as per the set criteria and evaluate training vendors after each training programs, monitor vendor’s performance base on training effectiveness.
Monitor training budget and update Stake holders with budget status.
Provide and update clients with training status and KPI’s report monthly.
Coordinate external courses as well as overseas course with finance and other concerned departments and supporting documentation for training programs and systems.
Managing the Performance Management system for the whole company  in terms awareness sessions, Departmental /Individuals performance Sumiton and  status reports.
Deliver an awareness and conduct induction program for new recruits.
Recommend improvements in methodologies , evaluation and procedures.
Develop strong relationship with all training providers and receive feedback.
Collect data and maintains timelines for company awards programs.
Facilitates communication to the entire team –create exciting and interesting ways to connect with employees, specifically the ability to articulate the employment brand via written communication.
Able to appropriately select and effectively use project management methods as well as achieve project objectives in a timely manner.
 Will be responsible for developing and implementing OD’s initiatives locally and with Zain operators when needed.
Assists with the administration/facilitation of Organizational Engagement/surveys and work with team leader in following up the action plans status report.
Assist and recommend  OD interventions to tackle organizational problems ,as well as delivering  products and services  awareness session.
Ensure compliance with all applicable policies & regulatory requirements on Information Security.
WHAT
You will manage, coordinate and organize all activities related to the staff training & development to ensure that it run smoothly and effectively.  Support the Team Leader in the development and sustainable customer focused, high performance/high commitment environment.


THOSE SOFT SKILLS
You are also required to have the following soft skills:

Highly self-motivated
Able to work in a fast-paced environment
Highly organized & responsive
Excellent presentation skills
Ability to facilitate trainings
Excellent time and project management; able to successfully hit deadlines
Ability to solve conflicting priorities
Excellent communication skills, written and verbal, at all levels of the organization
Enthusiastically & willingly deal with different individuals experiencing a range of different emotions.


To Apply for this job please click on the link below:
https://careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=133809








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