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Senior Cisco Voice and Collaboration Engineer

VACANCIES ANNOUNCEMENT

Senior Cisco Voice and Collaboration Engineer

Responsibilities:
• Responsible of operations, control, maintenance (including OS, Hardware, storage and communication of data) and effective use of IT infrastructure components and monitors their performance.
• Provides technical management of all Cisco call center enterprise solution operation, ensuring that agreed service levels are being met.
• Responsible of managing and operating Cisco voice gateways operations and support (SIP and PRI).
• Schedules and execute all maintenance and installation work related to Cisco call center enterprise solutions.
• Develop and implement new CCE scripts, manage and operate Cisco Customer Voice portal.
• Ensures that operational incidents are identified and resolved.
• Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.

Requirements:
1. ITIL V3 certificate and hands-on experience.
2. Cisco CCPA Voice Certification is a must, CCIE Voice recommended

Experience: 4-6 years

Interested candidates who meet the above-mentioned requirements kindly send your CVs, education certificates, and training & experience certificates (if any) at jobss.hr2017@gmail.com








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