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Retention Team Leader

عنوان الوظيفة : Retention Team Leader
مكان العمل :
تاريخ نشر الوظيفة : 2017/01/08
الخبرة : Minimum 3 years

تاريخ إغلاق التقديم : 2017-01-26
تفاصيل الوظيفة :
What?
As part of Zain SD team you will manage ideas for all market segment products. Coordinate the prepaid marketing effort of these products by performing the following duties. This job responsibility lies under managing KPI’s (Solely returnees & churn - besides active base, & airtime revenue), handling the segment with regional focus. It also involves maintaining a healthy balance for the segment to increase the market share. Also lead, train & engage all the retention team.

How?

In this role your major tasks and responsibilities will be :

Manage & monitor marketing plans and programs, and coordinate at all stages with ENG, IT, FIN, Sales.
Prepare or coordinate preparation of market segment products layout and value proposition, launch plans & product management to retain customer & revenue base growth across these segments and corporate.
Managing the segment ARPU and corporate customers .
Monitor success of the products based on factors such as market appealing, serviceability, cost .
Monitor monthly, quarterly and statistical reports against budget on returnees /churn/ corresponded revenue and existing revenue of the existing segments and corporate.
Accountable for budgeted KPI’s (active base, returnees, churn, and existing revenue) .
Monitor all existing products life cycles and profitability.
To create and develop internal and external awareness for all existing products and services for the market segment .
Identify products and services churn/segment and dissatisfaction factors and prepare responses to minimize such factors.
Continuously monitor overall market for loyalty, satisfaction, threats, recommendations etc.
Predict and report customers who are likely to churn in the near future and propose remedies to all cross-functional units and raise alarm.
Identify the corporate segments retention and churn issues at regional levels and rectify these issues for timely resolutions.
Manage and apply the Customer Value Development & Management tool to enhance brand/customer experience for the market segment.
Coordinates at all stage with the development all other retention units for other segments to ensure alignment.
Manage and implement all strategic responsibility as highlighted in annual strategic plan for the market segment.
Responsible for the security, confidentiality & integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.
Train/lead & coach the retention team on all above tasks.

Ensure compliance with all applicable policies & regulatory requirements on Information Security.

What Do I Need?

You will be required to have BS.c in Business Administration , Economics or any other relevant field , you ideally required to have MBA or any professional Marketing/ Business certification with minimum three years of experience in relevant field.

As professional marketer you will be expected to have good knowledge of current best practices of Marketing methods and approaches and sound knowledge of current best practice methodologies around product development, business analysis, market research methods and approaches.

Mobile Telecommunications product/market knowledge is advance .

Those Soft Skills?

You are also required to have the following soft skills:

Highly developed communication and reporting skills (verbal and written) .
Highly developed leadership skills .
Planning and organizing skills .
Analytical thinking and problem solving skills .
Highly developed skills in use of relevant IT packages including Excel, Access, Word, PowerPoint etc.
Design skills in research and evaluation .
Influencing skills